Conduyt vs Freshsales
An honest, side-by-side breakdown of features, pricing, and real-world fit. We tell you when Freshsales is the better choice, because trust is worth more than a conversion.
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The 30-Second Verdict
Pick Conduyt if...
you're scaling past 10 seats and the per-seat math stops working, or you need custom objects and deep automation that Freshsales locks behind Enterprise pricing.
Pick Freshsales if...
you want built-in calling with AI-powered lead prioritization and you're a small team where standard 24x5 support is enough. Without a paid support plan, a matched Freshsales Pro setup is about $295/mo at 5 users. Freddy AI isn't perfect, but it's better than no lead scoring.
Detailed Comparison
16 features compared side by side. No cherry-picking.
| Feature | Conduyt | Freshsales |
|---|---|---|
| Flat pricing (no per-seat) | Yes ($299 or $499/mo flat) | Per-seat ($11-$71, billed monthly) |
| Custom objects | Yes (all plans) | Enterprise only ($71/seat) |
| API rate limit | 1k/min · 25k/hr (Pro) | Varies by plan |
| Webhook infrastructure | Full event bus | Basic webhooks |
| Pipeline management | Unlimited pipelines | Yes |
| Email sequences | Unlimited | Yes |
| Calling and SMS in the CRM | Integration available | Yes (included with recording) |
| Automation workflows | Unlimited workflows | Pro+ only; 50 basic + 50 advanced on Pro |
| Custom fields | Unlimited | Yes (limits vary) |
| Reporting & dashboards | Real-time dashboards | Yes (needs improvement) |
| Mobile app | Yes | Yes |
| SSO / SAML | All plans | Enterprise only |
| SOC 2 certification | Type II | Type II |
| Self-hosting option | Enterprise plan | No |
| Onboarding support | Included free | Paid (higher tiers) |
| Data migration | Free on Starter+ | CSV export available |
Cost at Scale
What it costs to match everything in Conduyt Professional, at monthly list prices. Conduyt stays flat; Freshsales climbs with seats and add-ons. Calls and texts are billed per minute on both sides.
Full plan breakdown, including Professional and Enterprise, on the pricing page →
Every number above is the list price. See it against your own seat count →
Freshsales: Strengths and Weaknesses
A fair look at what Freshsales does well and where it falls short.
● Strengths
- AI lead scoring with Freddy AI
- Built-in phone with call recording
- Clean, modern interface
- Good value at the Growth tier
● Weaknesses
- AI features often overpromised vs actual utility
- Limited customization on lower tiers
- Freshworks ecosystem lock-in
- Reporting and analytics need improvement
- Workflows capped at 50 basic and 50 advanced on Pro; more cost extra
- No built-in booking pages, and campaigns cover 500 marketing contacts before add-ons
Which CRM Should You Choose?
The honest answer depends on your team, your workflow, and what you value most.
you want built-in calling with AI-powered lead prioritization and you're a small team where standard 24x5 support is enough. Without a paid support plan, a matched Freshsales Pro setup is about $295/mo at 5 users. Freddy AI isn't perfect, but it's better than no lead scoring.
you're scaling past 10 seats and the per-seat math stops working, or you need custom objects and deep automation that Freshsales locks behind Enterprise pricing.
What Conduyt Does Differently
No vendor ecosystem lock-in: open API, bring your own integrations
Superior event and webhook infrastructure
Custom objects on every plan (Freshsales requires Enterprise)
Flat pricing: matching Conduyt Professional for 50 users on Freshsales costs about $4,150/mo vs $499/mo
Switching from Freshsales
Freshsales supports CSV export for contacts, deals, and accounts. Phone call logs and recordings can be exported separately. Territory and lead scoring rules need manual recreation.
Estimated time: 1-2 hoursEstimated migration time: 1-2 hours. We do it for you on Starter and above.
Frequently Asked Questions
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