Microsoft 365 / Outlook and Conduyt
Conduyt connects to Microsoft Outlook through Microsoft 365 in two ways. Calendar sync runs both ways: your Outlook events block booking times in Conduyt, and appointments booked in Conduyt land on your Outlook calendar. Inbox capture reads new mail in your Outlook inbox and puts replies from your contacts on their Conduyt timeline.
What makes it different
Your Outlook calendar sets your availability
Events on your Outlook calendar sync into Conduyt, and booking pages only offer times you are free. Events shown as free, and invitations you have not responded to, do not block a slot.
Bookings land on your Outlook calendar
When an appointment is booked in Conduyt, it is written to the Outlook calendar of the person it is assigned to, with the title, time, location and description, and the contact added as an attendee. Rescheduling or cancelling in Conduyt updates or removes that event.
Changes in Outlook come back
Move a synced appointment in Outlook and Conduyt moves the appointment to match. Delete it in Outlook and Conduyt cancels the appointment, keeps the record, and notes on the contact's timeline that the event was deleted in your calendar.
Client replies land on the contact
With your Outlook inbox connected, a reply from a contact appears on their Conduyt timeline even when they answer straight to your inbox. A reply to an email you sent from Conduyt also stops that contact's active sequences and notifies you.
What you need in place first
What moves, and which way
| Direction | What moves | Notes |
|---|---|---|
| Outlook to Conduyt | Calendar events: subject, start and end, all-day flag, location, free or busy status, attendees, organizer and body. The first sync covers 30 days back to one year ahead; after that, changes arrive as they happen. | Read from your default Outlook calendar through Microsoft Graph (calendarView). Graph change notifications tell Conduyt when an event is created, updated or deleted. |
| Conduyt to Outlook | Appointments booked in Conduyt: title, start and end, location, description, and the contact as an attendee. Reschedules update the event and cancellations delete it. | Written to the calendar of the person the appointment is assigned to. |
| Outlook inbox to Conduyt | New messages in your Inbox from addresses that match a contact: the message text, up to 100 KB, recorded on the contact's timeline, and its attachments, up to 10 files of 10 MB each in the file types Conduyt accepts. | Read only. Drafts, your own messages and mail from unknown senders are skipped. A recovery check every 10 minutes picks up any new-mail notification that never arrived. |
| Conduyt to your contacts | Email you send from Conduyt goes out through Conduyt's own sending layer, not through your Outlook mailbox. | The inbox connection asks Microsoft for read access to mail only. See Resend for how Conduyt sends. |
4 steps, about ten minutes
Connect your calendar
In the sidebar, open Calendar and click Calendar. Click Connect calendar, then Connect Microsoft 365, sign in and allow access.
Check the connection
Once connected, the button reads Calendar sync. Open it to add another account, to run Sync now, or to disconnect.
Connect your Outlook inbox
At the bottom left, click your name, then My Profile. In the Email inbox card, click Connect Outlook Inbox, sign in to Microsoft and allow Conduyt to read your mail.
Repeat for each rep
Each rep connects their own calendar and inbox while signed in to Conduyt as themselves.
Microsoft, Microsoft 365 and Outlook are trademarks of the Microsoft group of companies. Conduyt is not affiliated with or endorsed by Microsoft.
What it does not do
The details
Common questions
Does Conduyt have an Outlook integration?
Yes. Conduyt connects to Microsoft Outlook through Microsoft 365 for two things: two-way calendar sync, and capture of client replies from your Outlook inbox onto the contact timeline. Each user connects their own account.
Does the Outlook calendar sync go both ways?
Yes. Outlook events sync into Conduyt and block booking times, and appointments booked in Conduyt are written to your Outlook calendar. Moving or deleting the event in Outlook reschedules or cancels the appointment in Conduyt.
Can Conduyt send email from my Outlook account?
Not today. The inbox connection asks Microsoft for read access to mail only. Email sent from Conduyt goes out through Conduyt's own sending layer.
Why does Microsoft ask for admin approval?
Some Microsoft 365 tenants do not let users approve apps on their own. In that case an administrator grants consent for the organization once, and after that each user can connect without that prompt.
What happens to mail from people who are not in my CRM?
It is skipped. Conduyt only records mail from addresses that match a contact, so coworkers, vendors and newsletters do not end up in your CRM.
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