Question 1

Which inbox should I use?

Accepted Answer

Sales questions, evals, RFPs and procurement go to sales@conduyt.app. Bug reports, data issues and integration hiccups go to support@conduyt.app. Integration partners, agencies and resellers: partners@conduyt.app. The Conduyt MCP server is open to build against with no per-integration partner fees. Anything else fits hello@conduyt.app.

Question 2

How fast will I get a reply?

Accepted Answer

Usually the same day. We are a US-based team on Pacific Time; during business hours (9am to 6pm PT, Monday to Friday) most replies land within a few hours, and sales questions typically get a first reply in under four hours. Overnight and weekend messages see a response the next business morning, and paid plans have after-hours in-app coverage for genuine emergencies. If you are on a deadline, say a procurement decision this week, note it in the form and we bubble it to the top of the queue.

Question 3

Is support included on every plan?

Accepted Answer

Every account can write to support, including trial accounts. For active customers the fastest path is the in-app chat widget in the bottom right of the Conduyt app, which routes directly to engineering and typically sees responses an hour or two sooner than email. Paid plans get priority handling either way.

Question 4

Do I need to talk to sales before trying Conduyt?

Accepted Answer

No. Every new account starts with a self-serve 20-day free trial at conduyt.app, no credit card required. Sales is there for team evaluations, RFPs, procurement and reseller questions when you want a human in the loop.

Question 5

Can I book a live demo?

Accepted Answer

Yes, a 30-minute walkthrough on Zoom with a real person. Pick a time in the card above: the invite and the Zoom link arrive by email, and your note is attached to the meeting.

Question 6

Where can I find answers without writing in?

Accepted Answer

Most common questions are already answered on the site: Pricing covers the flat plans with unlimited users, the Features Deep Dive walks through every module, Compare CRMs shows how Conduyt stacks up against HubSpot, Salesforce and Pipedrive, the AI-Native CRM page covers the MCP server and agent tools, the ROI Calculator prices your team size in seconds with no email gate, and the segment pages cover SaaS, agencies, startups and more.

Question 7

Where do developers get help?

Accepted Answer

The API and MCP documentation lives at conduyt.app/docs. For anything the docs do not answer, write to support@conduyt.app and flag it as a developer question.

Question 8

Who do I contact about security?

Accepted Answer

Security questions, vendor reviews and disclosures go to security@conduyt.app. Security overviews, questionnaires, DPAs and BAAs for HIPAA workflows are available under NDA, and the Security page carries the standing answers.

Question 9

Press or hiring?

Accepted Answer

Press inquiries: press@conduyt.app. Roles and applications: hiring@conduyt.app.

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