CRM With Text Messaging
A CRM with text messaging puts two-way texting next to the rest of the customer record, so a reply from a lead lands on the same timeline as the calls, emails and deal history. Conduyt builds texting into the CRM: reps text from the contact, replies come back to a shared inbox, and campaigns go out from the same place, with no separate texting tool to pay for per seat.
Why texting belongs inside the CRM
Leads answer texts faster than calls or email, which is why so many sales teams bolt a texting app onto their CRM. The trouble starts when the two do not share a record. Replies sit in someone’s phone or a separate app, follow-ups get missed, and nobody can see the full conversation when a lead calls back. Texting inside the CRM keeps every message on the contact, visible to whoever picks up the conversation next.
What Conduyt’s texting includes
- Two-way texting from the contact. Send a text from the record you are already looking at, and keep the whole thread with the contact’s history.
- A shared conversations inbox. Replies come back to one inbox the team can work, so no reply depends on one rep’s phone.
- Picture messages. Send and receive images in the thread.
- Templates. Save the texts your team sends every day and drop them in with a click.
- Text and email campaigns. Broadcasts go out from one composer, with replies routed back to each contact’s timeline. Drip campaigns are part of Professional.
- Calls and texts together. The same record has the power dialer, so a missed call can turn into a text in one step.
- Opt-outs on the record. Text and email opt-outs and do-not-call status are kept on the contact and shown in the conversation.
- iMessage, too. Through the Project Blue integration, teams can text from an iPhone line as well.
What texting usually costs in a CRM
Many CRMs do not include business texting, or put it behind a marketing tier. HubSpot’s SMS add-on is $75 a month and needs Marketing Hub Professional at $890 a month. Pipedrive and many others rely on a separate texting or calling app such as JustCall at $69 per user. Close is one of the few that build texting in, priced per seat.
Conduyt includes texting and text campaigns on every plan, at $299 or $499 a month flat with unlimited users. Texts are billed per message, as with any texting provider, and there is no per-seat texting fee. See the pricing page for the plan details.
Texting responsibly
Business texting in the US runs on registered numbers and consent. Text people who asked to hear from you, honor opt-out requests right away, keep messages relevant, and avoid late-night sends. Keeping opt-outs and do-not-call status on the same record the rep is texting from is what makes that practical across a team. The B2B SMS outreach guide covers how to run texting campaigns that people actually answer.
Frequently asked questions
Can I text from Conduyt on every plan?
Yes. Two-way texting and text campaigns are on Starter and Professional. Drip campaigns are part of Professional.
Where do replies go?
Replies land in the shared conversations inbox and on the contact’s timeline, next to calls and emails.
Can I send pictures?
Yes. Picture messages can be sent and received in the conversation.
Do texts cost extra?
Texts are billed per message, as with any texting provider. There is no per-seat texting fee, and unlimited users are included.
Does Conduyt support iMessage?
Yes, through the Project Blue integration, which lets teams text from an iPhone line alongside regular business texting.