CRM for Ecommerce
The Ecommerce CRM That Connects Your Store to the Phone
More than an email blaster. Bring Shopify and WooCommerce customers into one record, talk to them by two-way SMS and phone, and use AI to segment them, for $299 or $499 a month flat.
Conduyt is an ecommerce CRM for online stores that puts order history, support conversations and every call and text on one customer record, recovers carts and win-backs by two-way SMS and phone, and costs $299 or $499 per month flat for unlimited users. Klaviyo stays the email engine; Conduyt is where the people-to-people conversation happens. Shopify and WooCommerce connect through the full REST API, Zapier or n8n, included on every plan.
The challenge
Why most CRMs fail ecommerce brands
Ecommerce brands are drowning in data but starving for context. You have Shopify orders, WooCommerce subscriptions and helpdesk tickets, but no single view of the customer. Klaviyo is brilliant for email marketing, but it does not support the human side of customer service: phone calls and texts. When a VIP customer has a shipping issue, nobody should dig through three tabs to find the order history. You need a CRM that puts transaction data next to the communication log, so support and sales see what a customer bought, when, and every conversation since.
Why Conduyt
Why online stores choose Conduyt
Four reasons teams like yours make the switch.
One customer view
Bring order history and lifetime value into the CRM profile through the API or Zapier, so support sees what a customer bought before picking up the phone, and every call becomes a chance to sell.
Beyond email marketing
Klaviyo handles the inbox; Conduyt handles the conversation. The power dialer on your own Twilio or Project Blue line and two-way SMS recover high-value abandoned carts and resolve shipping issues personally, with everything logged.
AI-driven segmentation
Bring your own OpenAI or Anthropic key, or connect Claude Desktop through 390+ MCP tools, to tag VIPs and at-risk customers from purchase patterns and draft the win-back message for a person to approve.
Flat-rate scaling
Add every support agent and sales rep without the bill moving: $299 or $499 a month, unlimited users. No per-seat tax on a growing team.
Use cases
Common use cases for an ecommerce CRM
How teams like yours actually use Conduyt day-to-day.
- Recovering high-value abandoned carts with a personalized SMS sequence followed by a direct call from the sales team.
- Segmenting customers by purchase frequency to target win-back campaigns with exclusive offers.
- Resolving support calls faster with order details and shipping status on the customer record.
- Automating thank-you calls to top-tier customers who passed a spend threshold last month.
- Syncing subscription status from WooCommerce to trigger renewal-reminder pipelines before a payment fails.
Recommended plan
Which plan fits your store?
Our recommendation based on how ecommerce brands typically use Conduyt.
Professional
$499/mo
Stores that run cart recovery and win-back by text and phone use the dialer, SMS sequences and automations daily. The full API, the MCP server, unlimited pipelines and unlimited users are included on every plan, Starter at $299/mo or Professional at $499/mo. 20-day free trial, no credit card.
- Everything in Starter (unlimited users, contacts, pipelines)
- Priority support
- Dedicated onboarding
- Advanced automations
- Full API access
- Custom branding
- Dedicated success manager
“We used HubSpot, but the contact limits were stifling our growth. Conduyt lets us sync our entire store database and use SMS to actually talk to our customers. It is a game changer for retention.”
The math
How Conduyt compares on ecommerce CRM pricing
Real numbers, real savings.
Klaviyo is the king of ecommerce email, but it lacks a sales interface and phone integration, leaving a gap in the support stack. Gorgias handles tickets but not sales pipelines. HubSpot offers a CRM but charges heavily for contacts and automation tiers. Conduyt bridges the gap: conversations, calling and texting, pipelines and automation alongside your marketing tools, with unlimited users on a flat rate.
Frequently asked questions
Your team uses AI? See how AI agents drive Conduyt →
Start your 20-day free trial, built for ecommerce brands
No credit card. No per-seat pricing. Just a CRM that works the way ecommerce brands actually sell.
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